Privacy Policy

This Privacy Policy explains how Sole Retriever LLC ("Sole Retriever," "we," "us," or "our") collects, uses, and shares personal information when you use soleretriever.com, the Sole Retriever mobile apps, our newsletters, the Sole Retriever Raffle Bot, and our other services (together, the "Services"). It should be read with our Terms of Service and Cookie Policy.

1. Information we collect

Information you give us

• Account details: your email address, password (stored in hashed form), username, and any profile details you add.
• Preferences and activity: the releases, products, and brands you follow, your alert and notification settings, raffle wins you log, poll votes, and reactions.
• Communications: messages you send through our contact form, support chat, or email, and your newsletter sign-ups.
• Promotions: information you provide to enter a Sole Retriever giveaway, as described in that giveaway's official rules.

Information we collect automatically

• Device and usage data: IP address, browser and device type, operating system, pages viewed, links clicked, referring pages, and the date and time of your visits.
• Approximate location: your general region (such as country or state), inferred from your IP address, so we can show relevant releases, retailers, and currencies.
• Cookies and similar technologies: we and our partners use cookies, pixels, local storage, and SDKs. Some analytics tools record how you interact with our pages, such as clicks, scrolling, and mouse movement. See our Cookie Policy for details.
• App data: if you use our mobile app, a device identifier and push notification token so we can send alerts you turn on.

Information from third parties

• App stores and payments: if you subscribe, Apple or Google processes your payment. Through our subscription provider, we receive your subscription status and purchase history. We never receive your full card details.
• Partners: affiliate networks and retailers may tell us that a click from our Services led to a purchase, usually without identifying you by name.

2. How we use information

• To run the Services, including your account, alerts, and subscription features.
• To send you release alerts, account messages, and newsletters you signed up for.
• To respond to support requests and messages.
• To measure traffic, fix bugs, and improve the Services.
• To show advertising, including ads based on your interests where permitted.
• To earn and track affiliate commissions.
• To run giveaways and promotions.
• To protect the Services and our users, including detecting bots, fraud, scraping, and abuse.
• To comply with the law and enforce our Terms.

3. How we share information

We share personal information with:

• Service providers that work on our behalf, such as hosting and content delivery (Vercel, Cloudflare), our database and login provider (Supabase), email delivery (Mailgun), our newsletter platform (beehiiv), customer support chat (Intercom), subscription management (RevenueCat), and analytics (Google Analytics, Microsoft Clarity, and Vercel Speed Insights).
• Advertising partners. Our advertising partner, Freestar, and the ad networks it works with use cookies and device identifiers to show and measure ads. If you are signed in, we pass your email address to Freestar's ad tag, which hashes it in your browser before it is used for ad targeting. The plain-text address is not shared.
• Affiliate networks and retailers when you click an affiliate link, so that purchases can be credited to us.
• Legal and safety: when required by law, or when we believe it is necessary to protect rights, property, or safety.
• Business transfers: as part of a merger, acquisition, financing, or sale of assets.
• With your consent or at your direction.

We do not sell your personal information for money. Some of the advertising and analytics sharing described above may count as "selling" or "sharing" personal information, or as "targeted advertising," under certain US state privacy laws. You can opt out as described below.

4. Your choices

• Ad and cookie preferences: use the "Privacy Manager" link in our site footer (labeled "Do Not Sell or Share My Personal Information" in some regions) to change your preferences or opt out of targeted advertising. You can also block or delete cookies in your browser settings.
• Global Privacy Control: where required by law, we treat a Global Privacy Control signal from your browser as a request to opt out of the sale or sharing of your personal information on that browser.
• Emails: use the unsubscribe link in any marketing email. We may still send you account and service messages.
• Push notifications: turn them off in the app or in your device settings.
• Your account: you can update your profile and preferences in your account settings, or email us to delete your account.

5. Your privacy rights

Depending on where you live, including California and other US states, the European Economic Area, the United Kingdom, and Canada, you may have the right to:

• Know what personal information we hold about you and get a copy.
• Correct inaccurate information.
• Delete your personal information.
• Opt out of the sale or sharing of your personal information, targeted advertising, and certain profiling.
• Object to or restrict certain processing, and withdraw consent you have given.
• Appeal our decision on your request.
• Complain to your local data protection authority.

To make a request, email support@soleretriever.com. We will verify your identity before acting on it, usually by confirming your account email. You may use an authorized agent, and we may ask for proof of their authority. We will not discriminate against you for exercising these rights.

Legal bases (EEA and UK). Where the GDPR applies, we process personal information to perform our contract with you (running your account and subscription), for our legitimate interests (securing, measuring, and improving the Services), with your consent (such as for non-essential cookies and personalized ads), and to comply with legal obligations.

6. Data retention

We keep personal information for as long as your account is active or as needed to provide the Services. After that, we delete or de-identify it within a reasonable time, unless we need to keep it longer for legal, tax, security, or dispute-resolution purposes.

7. Security

We use reasonable technical and organizational measures to protect personal information, including encryption in transit and hashed passwords. No system is completely secure, and we cannot guarantee the security of your information.

8. International transfers

We are based in the United States and our service providers may process information in the US and other countries. Where required, we rely on appropriate safeguards, such as standard contractual clauses, for transfers out of the EEA and UK.

9. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, email support@soleretriever.com and we will delete it.

10. Third-party sites

The Services link to retailers, raffles, and other sites we do not control. Their own privacy policies apply to information you give them.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above, and for material changes we may give additional notice.

12. Contact us

Questions or requests? Email support@soleretriever.com or write to: